At Battle Toy Store, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.
30-Day Return Policy: You have 30 days from the date of purchase to return any unused and unopened items for a full refund. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
How to Initiate a Return:
- Contact our customer support team at support@battletoystore.com to request a return authorization. Please provide your order number and reason for the return.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item to us.
- Pack the item securely in its original packaging and affix the return shipping label to the package.
- Drop off the package at your nearest shipping carrier’s location.
Refund Process: Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. Upon approval, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment used for the purchase.
Non-Refundable Items: Please note that certain items are non-refundable, including:
- Opened or used products
- Gift cards
- Final sale items
Shipping Costs: You will be responsible for covering the cost of return shipping. Original shipping costs are non-refundable.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@battletoystore.com. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Contact Us: If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@battletoystore.com.
Last Updated: September 2024